$600 Disappeared into thin Air

So I made a withdrawal through Binance.us and never received my funds. They're now asking me to complete a deposit wire transfer so they can confirm my account and receive my funds, but I don't have enough in this account to do said wire transfer because they didn't send me my funds. A vicious cycle of me not seeing MY money. The support has been ok with responding, but I really don't see how this fuckery works and am beyond frustrated. I can transfer money into my account to do this wire transfer but at this point I have no faith I'm not just throwing away another $600 dollars for nothing. Any help would be appreciated, I just really can't believe this absolute fuckery of me not getting my money. I didn't get a notification or anything, if I hadn't reached out it would've just disappeared apparently.