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All my coins are frozen! Withdrawal disabled and Support ignore me for 5 days now!! (Please upvote)

All my coins are frozen! Withdrawal disabled and Support ignore me for 5 days now!! (Please upvote)

Binance

Cryptocoins Exchanges / Binance 17 Views

Binance.com

Ticket number #71263053

All withdrawals were frozen without reason, i've got such email:

"Verification Required

Due to unusual activity on your account, the withdrawal function has been temporarily disabled. To restore withdrawals, we will require you to complete Face Verification.

You may access the Face Verification feature by logging in to https://www.binance.com and visiting the Dashboard page."

Support first asked for a video and other secure info. And after they got - just start ignoring me and sending bot message:

"Customer service may take some time to respond due to a large number of requests.

Estimated wait time: > 6hours

While waiting, you can call Support Bot and ask questions. Your queueing will not change. "

Nonthing helped, i was even need to create new tickets as old were closed automatically without answer.

Now i don't know what to do and who can help. So I’m posting on here hoping it gets me help. Thank you in advance for the upvote.

submitted by /u/zemurko
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