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koinal charged me for failed transaction

koinal charged me for failed transaction

Bitcoin Reddit

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On Friday 7th Feb, I tried buying $6000 USD of bitcoin on binance with koinal pathway. My KYC failed so I never received any bitcoin but they still processed the transaction. I contacted support and requested a refund. After 17 emails, they told me my refund was "pending due to a system issue" and my card has been refunded. They said it would take 2-3 business days to go through to my cheque account now on the third day and feeling unsure. Has anyone experienced this situation and resolved it? I thinks Simplex has better reviews than koinal and no annoying KYC

submitted by /u/ysguize
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