I decided to move some of my coins off the exchange for long-term storage. When testing my new hardware wallet address with a small amount of XRP the status on the withdraws failed a couple of times. Couldn’t figure out what was going wrong so I tried again with a bit more XRP only to have my withdrawals frozen until I complete the verification steps. I am unable to complete these at this time and just want to be able to withdraw some of my coins I want to make sure are safe. I submitted a support ticket and went back and forth a few times explaining what was going on. The only thing that I have received back has been an automated response explaining that I need to complete the verification steps for level 2 verification to which I repeatedly responded explained that I am unable to do so at this time. Now I have not been receiving responses for the support ticket. How can I get in touch with someone who will actually help me?
Currently my account says “There is some abnormal activity with your withdrawals. We require you to verify your identity before we can re-enable your withdrawal functionality” I possibly was having some technical errors on my part with the hardware wallet. I tried to withdraw 2 XRP twice, 2.25 once, then 30 XRP thinking it was an issue with the minimum withdrawal amount. I wasn’t even trying to move a large amount of my funds and now it seems all of my funds are being held hostage.
My support ticket number is 1992171. Please, I need some advice as to how to go about this.