500BUSD for getting my funds during ETH merge?

Hey

on fifth of september, Binance did an announcement, that they may droop withdrawals and deposits of ETH and WETH in preparation for the Merge.

Unfortunatelly once I needed to make a deposit a couple of days in the past, there was actually 0 details about that occasion on the deposit page (Iam not gonna lie, it woulbe be great in the event you put ANY info that you simply do it, outdoors of your blogpage) and my funds weren't credited.

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https://polygonscan.com/tx/0x2bd329c07a23fc929fa26a50b5253e19833db365fd6862e8facff34dcde0514a That is the transaction

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https://polygonscan.com/address/0xb1f01f6244b73b3a8242fd75c87c3b3ab7bab5e7 And this is my Binance Custody wallet that holds the WETH i've sent. (So funds are there on the pockets)

So I requested on each stay custommer help and applied by means of recovery fund process.

CS stated that I'll have the ability to retrieve my funds AFTER the merge however the fund restoration says I should pay 500BUSD. So what's real now? Will I get back my funds without having to pay 500USD or will you lock my funds due to your lack of proper notification system?

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https://imgur.com/a/6hjOoH4 My present expertise with binance help workforce