Accidentally transferred ETH instead of ETHOLD token to my Poloniex account via Tron network

Hi, as the title states, I accidentally transferred ETH instead of ETHOLD to my Poloniex account. ETH is the newer token that's supposed to replace ETHOLD. Both are TRON tokens, however Poloniex no longer supports deposit/withdraw of ETH via the TRON network. I used the same TRON address for this erroneous transfer as I have done previously with my ETHOLD transfers to Poloniex.

I already reached out to Poloniex and am waiting for a response. I know I can't expect much in these types of situations, but does anyone have experience getting their tokens back in situations like this?

TIA.

(I've transferred tokens so many times before without issues but mistook ETH for ETHOLD, unfortunately.)