Account Disabled For Almost 72 Hours

Please I need help getting through to customer care because my account got disabled and I can’t even remove my coins from the app. Contacted the customer care after a queue for over 6 hours and their reply was “ they can’t give me any information at this moment “ they even refused telling me why my account was disabled, saying a team is looking into it since yesterday. I need this resolved as soon as possible this is my source of income please. Or at least let me withdraw my money from the app

Case ID #86176542