Any tips on getting verified with a vertical drivers license?

I’m stuck on the ID step. I have a vertical drivers license and the program seems to only want horizontal IDs. Customer service just replies with the same response that they can’t help and it has to be done through the virtual portal… here’s tips on how to help. The tips do not work. I’ve tried ten times now tonight with all kinds of light, dark background, and different angles. Nothing. I have all my crypto transferred to this account now and it’s essentially being thrown away if I can’t access it now. Is there any tips/tricks on how to get verified with a vertical ID? Thanks!