Be careful with Changelly, a company that holding my 16000USDT as hostage

I am warning every crypto holder to avoid using a crypto exchange website called changelly.com. Also, I'd like to share my recent experience with Changelly, a cryptocurrency exchange platform. I encountered a series of issues regarding KYC (Know Your Customer) procedures and a significant amount of funds that are currently held by the platform.

For proof that I did have used this site to exchange 16000USDT:

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https://preview.redd.it/zjdpuzxtuvgb1.png?1350&format=png&auto=webp&s=65f433dc7020aee584c39bea447ae6b8978bc295

1. Initial Transaction: I used Changelly to exchange cryptocurrency, specifically transferring 16,000 USDT from my wallet to theirs. They claimed that no KYC was required for the transaction.
2. KYC Request: After receiving my funds, Changelly suddenly requested that I complete a KYC verification. After I complied, they put my funds on hold and asked for additional documents, including bank statements, records of transactions with cryptocurrency merchants, and screenshots from centralized cryptocurrency exchanges. I was unable to provide these as I had traded with a friend using cash.
3. Refusal to Refund: Despite explaining my situation, Changelly insisted on their demands and refused to refund the USDT to my original address, which they should have done according to their policy.
4. Further Requests: I provided them with photos of the cash used in the transaction and my recent wallet transaction history. However, they continued to ask for more detailed records (transaction addresses, amounts, specific times) and then rejected electronic screenshots. After two hours of no response, I threatened legal action, which prompted them to ask for additional proof of wallet ownership.
5. Involvement of a Friend: They asked for evidence of my purchase of USDT from my friend, which made no sense as we had conducted a cash transaction in person. They refused my friend's offer to send 1 USDT to any address of their choosing as proof of wallet ownership.
6. KYC for a Third Party: Changelly then asked my friend to complete a KYC verification, which they had no right or reason to demand. However, since my friend and I live close to each other, I went to his place and he completed the KYC.
7. Further Demands and Non-acceptance of Proof: Despite providing all the transaction records and photos of cash received, Changelly kept asking for documents explaining how my friend obtained the USDT. They rejected the wallet history and transaction details as valid proof and asked for correspondence with the offline crypto cash trader.
8. Lack of Response: After explaining our offline trading situation and offering to send funds to a designated address to prove wallet ownership, Changelly stopped responding. After three unanswered emails, my friend made a video showing his transaction history and details of all transactions sent to Changelly, but they still refused to refund or proceed with the exchange.9.
9. Current Status: The last response from Changelly was that my case is under investigation and they will inform me once there is an update.

I am sharing this on Reddit to raise awareness about this issue and seek advice from the community. I hope this detailed account of my experience can help others avoid similar situations. I'm also considering sending a lawsuit against them but I've got no idea where to start

I will also keep this thread updated until I got my money whether in XMR or USDT

Update on 2023/08/06:Ever since I posted this thread, I began to ask the live chat support every single day, and till today(the 3rd day), they just keep sending me the same copy-paste msgs

08.04:

https://preview.redd.it/mpdm3tehuvgb1.png?1283&format=png&auto=webp&s=eecd198e5c331b89b6730a2a0d2e1e011460d587

08.05:

https://preview.redd.it/3avj1dvhuvgb1.png?1282&format=png&auto=webp&s=a4bef1246af452be2bf863767b89162af49def93

After telling them that I need to use the money to pay for my medical bills(I need to pay for my chemo rn, prostate cancer is not that serious unless I can't even pay for my chemo LMAO, guess I have to get some more loans. I'm trying to turn my 16k to cash so I can pay for my medical debt already)

08.05 - 2:

https://preview.redd.it/s8oi59ciuvgb1.png?1004&format=png&auto=webp&s=3038f2097f43ffc40b588d47e056a5a43d80e2a9

From what I just got for my question asked today( As the owner of the property in question, I believe it is my right to be informed of any additional evidence required or ETA regarding its status. Kindly provide me with the necessary information on these matters. ), I think you don't own that money anymore as soon as you send it to Changelly's wallet.

08.06:

https://preview.redd.it/c3n3o2siuvgb1.png?988&format=png&auto=webp&s=83d5fd7600e0136b2dd5424c301bd588a769c9fb

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Update on 2023/08/08:I sent them an email on 2023/08/07 as my ultimatum to them.

08.07:

https://preview.redd.it/i4wfdjejuvgb1.png?1247&format=png&auto=webp&s=b71fde83908d69d7a43a42b607fba508c052f247

They haven't replied since that yet, but my lawyer already finished writing the lawyer letter. So I tried to contact their support 5 mins ago, and had a conversation about these:

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https://preview.redd.it/7vr126qkuvgb1.png?315&format=png&auto=webp&s=4f14f0b23d73f0903ec7d25323daedb1f21759d7

https://preview.redd.it/sa1wn9eluvgb1.png?298&format=png&auto=webp&s=b9cf51c0061e96cf93924fc9815ea1dda349f0d6

https://preview.redd.it/xv64h4vluvgb1.png?321&format=png&auto=webp&s=c8ee951717ae2b8eb2db0f6ae956441587cb0472

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https://preview.redd.it/y29ojg6nuvgb1.png?303&format=png&auto=webp&s=424f90c024217382d9652323ab0fb177e451e11b

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https://preview.redd.it/v9sj7aunuvgb1.png?324&format=png&auto=webp&s=0ed603c4943d507d9a313215292cd8c5ecdf4e54

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https://preview.redd.it/ulyex8aouvgb1.png?321&format=png&auto=webp&s=c5060fc5f032f6c7e34e2560ff02375c40d6f8c0

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https://preview.redd.it/6jdegutouvgb1.png?316&format=png&auto=webp&s=9c56d7d6466713d7147bae0b40cfaf795432359c

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https://preview.redd.it/8isfrpapuvgb1.png?301&format=png&auto=webp&s=700ef2bf776eb824325e2ed75e8bfc9f7f91815f

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https://preview.redd.it/g8gbahwpuvgb1.png?300&format=png&auto=webp&s=f6b502c7f3caf76a86311ad622b7dd03dc14bc9b

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https://preview.redd.it/9plohsjquvgb1.png?311&format=png&auto=webp&s=4aeb699d7fdc40c9205c9c18ac8e6e940b7487e9

Well, if I didn't get any reply today as of 2023/08/08, I'll send the lawyer's letter to their Hong Kong company which is Fintechvision Limited, and fly from Singapore to Hong Kong in order to let them pay for what they have done to me and others.

To anyone who may ask about how I retrieved their company's information, simply go to:

https://www.cr.gov.hk/sc/services/obtain-company-info.htm

or

1. https://www.gov.hk/tc/residents/taxes/etax/services/brn_enquiry.htm

You may need to pay a fee of 10$ in total on these websites to gain the full information about the company, including the shareholder's relationship with other companies, etc. This is completely legal and those sites belong to the Hong Kong government.

I got mine yesterday while writing the lawyer's letter:

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Company Info

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Owner

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If you guys need my help going through the process of retrieving the information from Changelly's HK company, let me know. I can read Mandarin and I'm happy to help at no charge.