Binance being absolutely useless

I need to publicly doc my Binance experience as a result of this has turn into unacceptable and other customers should concentrate on what can occur when an account is placed underneath assessment.

My Binance account has been restricted since 27 March after a rejected USDC withdrawal attempt. The withdrawal didn't go through and no funds have been sent to the destination handle, however my account has remained restricted since then.

At first, the difficulty seemed to be short-term. I was shown or advised that it might take round 24 hours. After that passed, help advised me the assessment might take up to 30 days. Later, it turned 30 working days. Then I was informed the evaluation began on 27 March and ought to be concluded round 7 Might.

On 6 Might, Binance Help confirmed that I ought to anticipate an e mail or reply on 7 Might, or reach out if I did not obtain one.

I asked:

“Tomorrow I can anticipate an e-mail or some reply concerning the evaluate proper?”

Help replied:

“Sure, as the agent stated on the 7th, you need to anticipate an e mail, if not, you'll be able to reach out.”

On 7 Might, I acquired no e mail and no significant update. Once I contacted help, I used to be solely advised that there have been no updates and that my account would remain restricted whereas the evaluate was ongoing.

That's the core drawback: Binance retains changing the timeline, then refuses to elucidate why the earlier timeline was not respected.

My account has shown several restrictions and codes, including:

• RW00218 withdrawal restriction
• RW00142 withdrawal restriction
• RW00270 sell perform briefly suspended
• Pay service briefly restricted
• withdrawal restriction because of Terms of Use
• risk-control restriction messages

Help additionally informed me that my account had transacted with addresses outdoors Binance’s Terms of Use. Nevertheless, no clear next step has been given.

I've repeatedly asked Binance whether or not they want something from me, resembling:

• further verification
• source-of-funds proof
• source-of-wealth proof
• pockets ownership proof
• rationalization of the rejected withdrawal
• some other paperwork or clarification

I've repeatedly stated that I'm absolutely prepared to cooperate immediately.

Binance repeatedly says no action is required from my aspect, however on the similar time they hold my funds inaccessible and supply no remaining determination, no document request, no grievance reference, no dependable timeline, and no clear decision path.

The communication has been extremely poor. I've been moved between many brokers. Agents repeatedly inform me to wait 10–15 minutes whereas they evaluation the history, then they either give a generic reply, switch me again, or depart the dialog. Several occasions the chat was closed while the difficulty was nonetheless unresolved.

Help retains saying the case is:

• escalated
• expedited
• prioritized
• sent to a specialist
• despatched to the relevant division
• handled by an account handler

But none of this has resulted in a real replace. No escalation reference, no accountable department, no deadline, no written next step, and no ultimate choice has been offered.

One help message even said that my case has taken “longer than anticipated”, which confirms that Binance knows this has exceeded the anticipated timeframe. However even after that, I still acquired no rationalization of the delay and no meaningful next step.

What makes this worse is that once I submit or ask publicly on platforms like Reddit or X, the response is often something like:

“We will see you're related to an agent and they'll assist you.”

But within the precise help chat, the agent typically just repeats that there are not any updates, transfers me to another agent, or disappears/leaves the dialog. So publicly it seems like Binance helps, but privately the help loop continues with out resolution.

As we speak, help advised me once more that there have been no updates. After I replied, the chat all of the sudden confirmed that I used to be being related to an agent again, which suggests the earlier agent had already left or disconnected without correctly addressing the difficulty.

This has happened repeatedly: I ask direct questions, help avoids them, then the chat is transferred or closed.

The questions I've asked are primary procedural questions, not confidential investigation details:

1. What's the authorized Binance entity liable for my account?
2. What regulator or authority handles complaints about my account?
3. Can I get a proper grievance reference number?
4. Is anything required from me?
5. If nothing is required from me, when will the assessment workforce make a decision?
6. If Binance not needs to offer providers, what's the offboarding course of to withdraw my remaining funds?

These usually are not confidential AML or investigation particulars. These are primary procedural questions that any platform holding consumer funds should be capable of answer.

I understand that Binance might have to conduct compliance, AML, security, or risk-control evaluations. I'm not asking Binance to reveal confidential inner investigation details. I'm asking for primary fairness, transparency, and an actual decision path.

The difficulty isn't solely that my account is beneath evaluate. The difficulty is that Binance has restricted entry to my funds for an prolonged period, gave inconsistent timelines, created an expectation of an update on 7 Might, failed to offer that replace, transferred me between agents repeatedly, closed chats while unresolved, and continues to offer generic responses with none concrete subsequent step.

Associated case IDs embrace:

• #160999529
• #161112218
• #161115300

Binance, I am asking for one of the following:

• restore withdrawal access;
• request the paperwork or rationalization you need from me;
• present a written subsequent step;
• provide a formal grievance reference;
• determine the authorized Binance entity chargeable for my account;
• clarify the offboarding process so I can withdraw my remaining funds.

Retaining a consumer’s funds restricted for this lengthy while providing no dependable timeline, no action request, no remaining choice, and no proper grievance pathway isn't acceptable.

At this point, I'm genuinely confident Binance will in all probability respond to this with the identical generic message again: “your case is beneath evaluate,” “please wait patiently,” or “we will see you're related to an agent.”

But that's precisely the issue. I'm not asking for an additional scripted response. I am asking for an actual procedural update, a formal grievance reference, a accountable legal entity, and a clear subsequent step for accessing my funds.

u/BinanceHelpDesk u/binance please escalate this correctly and provide a real written replace, not one other generic “look forward to evaluation” reply.