Binance customer service is pretty terrible.

The title is an understatement. The other day I got an email from Binance warning of an attempted login from an unrecognized IP. Sure enough, it seems someone across the pond had tried to get into my account.

The email instructed to disable the account (I did) and get in contact with customer service immediately (did so as well). Finding no obvious option regarding this specific issue, I was eventually able to circumvent the chat bot and submit a message to what I assume is a human.

I summarized the issue much like I've done here. And it estimated > 6 hrs for a response (at least they didn't lie). Next day just an automatic response. I'm like ?? and basically copy my previous message. Next day literally a "hi" [sic], like literally a lower-case "hi" and nothing else. I reply to that like Hello?? Can you help me? I have a potentially serious issue with my account...and nothing, no response back ever. It's been a week. I kept thinking I should screencap this bullshit but I didn't listen to myself. So today I just felt like letting them know they suck and had a little giggle at the response:

https://preview.redd.it/f0dwkh8t7d871.png?1855&format=png&auto=webp&s=2624c66f7918455037d296628dc49334af0b49ef

PS. I know Binance has a reputation for horrible customer service, I researched it a bit when I initially had this problem. I'm not trying to state anything new here xd just wanted to vent basically.

EDIT: This is Binance.com.