Binance freeze

I invested in crypto with a pal of mine and we cashed out in 2022 so he sent me my share by means of binance pay, after i tried to withdraw my money and came upon my account is underneath evaluation and its been over a yr, they made me pro

vide a video of me holding my id and objective of transaction, they made my good friend do the same and still havent offered me with any answers on why they still holding my funds, i message them weekly however they hold saying the same factor , its been escalated and i will recieved an e-mail however still nothing till now, what am i able to do please?