Binance froze my money

Good day all, here is the state of affairs as the most important change Binance froze my money. I need to switch cash to my Binance account on November 5, however I can't do it (exhibits error and asks to contact help), I wrote to help, and after an extended wait I used to be proven the answer, I acquired 15. 37 NEAR to my account,

And then they asked for info on this cost as a result of they assume it was a fraudulent transaction, I stated: "We did the transaction, the individual despatched me Near after which I sent him TRX (screenshot of how I despatched TRX I indicated) and he acquired every part, then they requested me for transaction details and TXId ( and in addition our chat with him, I didn't have entry to it ) a screenshot of correspondence I by no means made earlier than, through the transaction I asked the individual a screenshot of the Close to despatched to my tackle , a screenshot of the TRX receipt tackle . However they nonetheless don't have enough of that!!!!. Although transaction was utterly fulfilled, after some time the identical individual with whom I had a transaction despatched Near to my purse for the second time . However I couldn't perform this transaction, because my funds are frozen, how can I be cheater, if this individual once more despatched funds to my pockets, it means he trusts me, though I didn't ask to do it.

But the Binance help group thinks this is insufficient proof. This is just ridiculous and unhappy. They provided me an alternate, I can document a video message where I say I'm prepared to return 66.09 NEAR to the original tackle. They usually promised they might remove the blocking (I requested 3 times!!!) After I recorded the video, the funds have been deducted from my account, I contacted help once more and was advised that my account can be checked for Change policy violations and it will take as much as 14 days.

My query was created on November 8, 2022, at the moment it is November 30, 2022, 14 days have handed, I am writing to help they usually cannot reply my question why this occurred, one of the help workforce stated to make clear the difficulty with the group, I am ready for five hours and no answer, it's funny, they first informed me the precise date once I at the least know the rationale for blocking the money, However this era is out, I attempted to work with them and did every thing they asked, but I didn't get a solution, at first they stated that if I recorded a video to refund the original sender then ( However this time has long handed, I verify my e-mail day by day, and no response from them! It's been 22 days, not 14 days as they stated, once I ask how long I've to attend, they don't reply me, they are saying to attend, but they don't name the exact date. I already remorse recording this video, and part of the rationale they made me do it was because many occasions they used the request to document the video in their messages. I needed the money urgently and I went along with the motion, but did not get the outcomes they promised. It is rather frustrating that I'm being cheated by the help. Please tell me what to do in this state of affairs? In any case, I do not know the rationale for the blocking of my funds and the way long it's going to final. I work truthfully, and have all the time been prepared to cooperate with them. :*(