Binance “lost” my SEPA deposit

Hi, I have sent SEPA payment to my Binance account, more then one week ago, but I still didn’t received my money. Details of payment was filled right. I contacted support, sent the appeal according to instructions, but they sent false appeal result, from totally different person(with his personal information). Support isn’t even described the problem, they only mentioned that there are several issues with payment channel and they are working on it. Also they said there isn’t particular time, when it will be solved. This is unbelievable. They also agreed that they are responsible for my problem. I am strongly disappointed by this. Please upvote this, I need solved this problem. Thanks Case ID #86657818

Update1: second appeal failed: https://ibb.co/vZ2RrMC

Update2: they are unable to refund back my deposit: https://ibb.co/6BvDMwW