Binance P2P released my crypto based on a CHAT screenshot as “payment proof”

I need to share a critical difficulty I had with Binance P2P.

I bought BTC by way of bank transfer.

The customer never sent the money.

As an alternative, he uploaded a “proof” which was actually just a screenshot of our chat the place he wrote “I despatched the cost” — no bank affirmation, no transaction receipt, nothing.

Binance gave me a really brief response window (a couple of hours) which I sadly missed, while the customer had a number of warnings over a number of days.

Due to that, Binance launched the crypto to the customer anyway.

After that:

I offered a video of my financial institution historical past

An official financial institution statement PDF

Clear proof that no switch was acquired

Help acknowledged the state of affairs and stated they contacted the customer, but now I’m informed to “wait” and even go to the police.

So principally:

Pretend proof was accepted

Funds have been launched

Vendor is left with nothing

Has anyone skilled something comparable?

Is there any approach to escalate this correctly inside Binance?

That is extremely regarding for anyone using P2P.