Good afternoon, pricey forum members, I encountered a problem with withdrawal from my Binance account on 23 December - the withdrawal perform was disabled, I've 6k dollars in my account.
I instantly contacted technical help by way of the appliance and 10 hours later acquired the answer that there is a controversial transaction amounting to $ 50, I instantly agreed with the help, offered all the documents and recorded a video, where I confirmed his permission to return the sender $ 50, after which help has accepted my video and wrote that after 1-3 days will return the funds to the sender and unlock me the withdrawal. Case 98585951.
Yesterday 50$ was deducted from my account and I hoped that I will lastly be capable of withdraw my funds but the withdrawal perform was nonetheless not unblocked for me, I wrote to help again, waited for reply more than 8 hours yesterday and only eight hours later I obtained bot reply that Binance will examine my account inside 14 calendar days. I waited for assist from a real employee after 6 hours the bot wrote me the identical textual content, no actual assist from employees.
Due to this example I can't ship cash to Europe to my spouse and youngsters who fled from the struggle in Ukraine to Europe and I can't ship them cash as I stored all my financial savings in Binance.
I really ask for help to assist me quickly and maintain my promise, as all requirements of Binance have been fulfilled and 3 days have already passed
I really don't need to spoil the New Yr for my youngsters and so I ask in your help in fixing the issue as soon as potential
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