binance SEPA transfer problem

Whats up everybody,

I've been making an attempt to make transfers to binance from my SEPA bank for days, for some purpose about half of all my transfers get transferred back to my bank account. The transfers are made by way of a SEPA bank from Europe, Austria. I've accomplished every part as described on the binance website. I copied the right financial institution details similar to IBAN and receivers identify and my identify from the binance account can also be the same as the identify from my bank account, so it could possibly't be that. The funny thing is that some transfers get via and some don't, which is why I do not know what to do. For example, I transferred €1000 once after which €2000 as soon as, the €2000 arrived on my binance account and the 1000 have been transferred back to me by binance. I might be really completely satisfied if someone might assist me as a result of I tried to contact binance a number of occasions, however with out success, or if someone might inform me which e-mail I might use to report such an issue to binance, it will be really useful. Thanks prematurely to everyone who solutions me, I hope all the things was described in an understandable method, since I'm from Austria, as I stated, and my English isn't the most effective.