Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our users, we do not ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to help you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone quantity, select your challenge from the choices, in case your concern wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our stay help staff, then click on ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in delicate issues, or providing incorrect info will lead to the remark being eliminated.

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Find out how to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Present a description of your challenge (we’ve included a couple of widespread problems under)

In case your case gets resolved, please delete your remark. Or, at the least replace it to say resolved. This can assist customers that still need help get the attention they want. Thanks!

Please notice: We will’t make it easier to until you provide us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be proven far left of the top bar - alternatively, you'll be able to see your case ID in the e mail or text you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended because of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and supply related info when prompted to do so.

● Withdrawal Danger may be triggered by numerous reasons. Danger management is extremely necessary. Please observe that we will solely show you how to if we deem your case to be professional, when you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we now have processes in place to stop this.

Our workforce works extraordinarily onerous to resolve these points as soon as potential and some instances can take time to resolve however please take into account the rationale for this is to ensure you, our users, are protected.

Instances replied by our mods are already in the escalation process. An extended wait after escalation = our staff is working exhausting at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly within the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries akin to financial institution transfers or shopping for crypto with credit score/debit cards.

● Observe: It could possibly take up to a number of working days for the money to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our best to help you with the offboarding.

5. Buying and selling system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your remark could also be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everyone’s problems resolved. Spamming the feed is unfair to different users and can end in a ban.