Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our users, we don't ask for, or in any other case present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e mail or telephone quantity, choose your challenge from the options, in case your situation wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our reside help staff, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or offering improper info will lead to the comment being removed.

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Find out how to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Present a description of your difficulty (we’ve included a couple of widespread issues under)

If your case will get resolved, please delete your comment. Or, no less than update it to say resolved. It will assist users that also need assistance get the attention they need. Thank you!

Please observe: We will’t assist you to until you provide us with a legitimate case ID. Customers with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the highest bar - alternatively, you'll be able to see your case ID in the e-mail or textual content you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended resulting from danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our group and supply relevant info when prompted to do so.

● Withdrawal Danger might be triggered by quite a few causes. Danger control is extremely necessary. Please observe that we will solely allow you to if we deem your case to be respectable, in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we've got processes in place to stop this.

Our staff works extraordinarily onerous to resolve these points as soon as potential and some instances can take time to resolve but please take note the rationale for that is to make sure you, our customers, are protected.

Instances replied by our mods are already in the escalation course of. A longer wait after escalation = our workforce is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please chorus from leaving a number of messages in this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries reminiscent of bank transfers or buying crypto with credit score/debit playing cards.

● Observe: It may well take as much as several working days for the cash to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Trading system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your comment could also be removed. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everybody’s problems resolved. Spamming the feed is unfair to different users and can end in a ban.