Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privateness of our customers, we don't ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and provide your e-mail or telephone quantity, choose your problem from the choices, if your situation wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our stay help staff, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or offering fallacious info will result in the comment being eliminated.

-----------------------------------

Easy methods to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Present an outline of your concern (we’ve included a number of widespread problems under)

If your case gets resolved, please delete your remark. Or, a minimum of replace it to say resolved. This can assist users that still need assistance get the attention they want. Thank you!

Please word: We will’t aid you until you provide us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the top bar - alternatively, you'll be able to see your case ID in the e mail or textual content you obtain upon initiating the chat.

-----------------------------------

Widespread issues & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended as a consequence of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and provide related info when prompted to do so.

● Withdrawal Danger could be triggered by a variety of causes. Danger control is extremely necessary. Please notice that we will solely assist you if we deem your case to be official, if in case you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we now have processes in place to stop this.

Our group works extremely arduous to resolve these issues as quickly as potential and a few instances can take time to resolve but please have in mind the rationale for this is to ensure you, our customers, are protected.

Instances replied by our mods are already in the escalation process. An extended wait after escalation = our staff is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please refrain from leaving multiple messages in this thread in case your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries similar to bank transfers or shopping for crypto with credit score/debit cards.

● Observe: It might take up to a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our greatest to help you with the offboarding.

5. Buying and selling system and other account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another points

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your remark could also be eliminated. Following the format helps us classify and determine the issues, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to other customers and can end in a ban.