Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our users, we do not ask for, or otherwise provide account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e mail or telephone quantity, choose your challenge from the options, if your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our stay help staff, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in sensitive issues, or providing fallacious info will lead to the comment being removed.

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Learn how to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be valid earlier than posting)
2. Provide an outline of your concern (we’ve included a couple of widespread problems under)

In case your case will get resolved, please delete your comment. Or, a minimum of replace it to say resolved. This can help customers that also need help get the attention they want. Thanks!

Please observe: We will’t assist you until you provide us with a legitimate case ID. Customers with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the highest bar - alternatively, you possibly can see your case ID within the e mail or text you receive upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended on account of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our group and provide related info when prompted to take action.

● Withdrawal Danger could be triggered by quite a lot of reasons. Danger management is extremely necessary. Please observe that we will only provide help to if we deem your case to be official, when you've got attempted to hack an account and request for unsuspension, you may be unsuccessful as we've processes in place to stop this.

Our staff works extremely exhausting to resolve these points as quickly as potential and some instances can take time to resolve but please be mindful the rationale for that is to make sure you, our customers, are protected.

Instances replied by our mods are already in the escalation process. An extended wait after escalation = our workforce is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly in the chat.

Please refrain from leaving a number of messages in this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries similar to bank transfers or shopping for crypto with credit score/debit cards.

● Observe: It might take up to several working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our greatest to help you with the offboarding.

5. Buying and selling system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another issues

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your remark could also be eliminated. Following the format helps us classify and determine the issues, escalate them to our related departments and get everyone’s problems resolved. Spamming the feed is unfair to different customers and will end in a ban.