Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privateness of our customers, we don't ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone quantity, choose your difficulty from the choices, in case your situation wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help group, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate issues, or providing fallacious info will result in the comment being eliminated.

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Tips on how to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Provide a description of your concern (we’ve included a couple of widespread problems under)

In case your case gets resolved, please delete your comment. Or, at the very least update it to say resolved. This can help customers that still need assistance get the attention they need. Thanks!

Please observe: We will’t provide help to until you provide us with a legitimate case ID. Customers with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be shown far left of the highest bar - alternatively, you possibly can see your case ID in the e-mail or textual content you receive upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended because of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and supply relevant info when prompted to do so.

● Withdrawal Danger could be triggered by various reasons. Danger control is extraordinarily necessary. Please word that we will only show you how to if we deem your case to be official, if in case you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we now have processes in place to stop this.

Our group works extraordinarily onerous to resolve these issues as quickly as potential and a few instances can take time to resolve but please take note the rationale for that is to ensure you, our customers, are protected.

Instances replied by our mods are already within the escalation process. An extended wait after escalation = our workforce is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please chorus from leaving a number of messages in this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries akin to bank transfers or shopping for crypto with credit/debit playing cards.

● Word: It could possibly take as much as several working days for the cash to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our best to assist you with the offboarding.

5. Trading system and different account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you do not comply with this course of and your comment may be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to other users and can end in a ban.