Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privateness of our customers, we don't ask for, or in any other case provide account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to be able to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e mail or telephone number, select your difficulty from the options, in case your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help group, then click ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in sensitive matters, or offering incorrect info will lead to the comment being eliminated.

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Tips on how to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be valid earlier than posting)
2. Provide a description of your problem (we’ve included a number of widespread problems under)

In case your case gets resolved, please delete your comment. Or, at the very least update it to say resolved. It will help customers that still need assistance get the attention they need. Thanks!

Please observe: We will’t provide help to until you present us with a legitimate case ID. Customers with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be proven far left of the top bar - alternatively, you'll be able to see your case ID within the e-mail or textual content you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended on account of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our workforce and provide related info when prompted to take action.

● Withdrawal Danger may be triggered by various causes. Danger management is extremely necessary. Please word that we will solely enable you to if we deem your case to be official, in case you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our workforce works extremely arduous to resolve these issues as soon as attainable and some instances can take time to resolve however please be mindful the rationale for this is to ensure you, our users, are protected.

Instances replied by our mods are already in the escalation process. A longer wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately in the chat.

Please chorus from leaving multiple messages on this thread in case your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries similar to bank transfers or shopping for crypto with credit/debit cards.

● Observe: It will probably take up to a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you experience issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Buying and selling system and other account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you don't comply with this process and your comment could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everyone’s issues resolved. Spamming the feed is unfair to other users and can end in a ban.