Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our users, we don't ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to be able to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e mail or telephone quantity, select your concern from the options, in case your challenge wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help group, then click ‘okay’ to proceed.

Do not hesitate to assist your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in delicate issues, or providing mistaken info will lead to the comment being eliminated.

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Find out how to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please guarantee your case ID continues to be valid earlier than posting)
2. Present a description of your challenge (we’ve included a number of widespread issues under)

If your case gets resolved, please delete your remark. Or, no less than update it to say resolved. It will help customers that still need help get the attention they want. Thanks!

Please observe: We will’t allow you to until you present us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the highest bar - alternatively, you'll be able to see your case ID within the e mail or textual content you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and provide related info when prompted to take action.

● Withdrawal Danger might be triggered by a variety of causes. Danger control is extremely necessary. Please notice that we will solely assist you if we deem your case to be reputable, if in case you have tried to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our group works extremely onerous to resolve these points as quickly as potential and a few instances can take time to resolve but please take into account the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation process. An extended wait after escalation = our workforce is working exhausting at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly within the chat.

Please refrain from leaving multiple messages in this thread in case your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your financial institution / Binance account.

● Includes intermediaries comparable to bank transfers or buying crypto with credit score/debit cards.

● Observe: It could take up to several working days for the cash to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. For those who experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our greatest to help you with the offboarding.

5. Trading system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this process and your remark could also be removed. Following the format helps us classify and determine the issues, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to different customers and can end in a ban.