Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our customers, we do not ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to help you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Ensure you login and present your e-mail or telephone quantity, choose your challenge from the choices, if your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help staff, then click ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in delicate issues, or providing incorrect info will result in the remark being removed.

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Learn how to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be valid earlier than posting)
2. Provide an outline of your challenge (we’ve included a number of widespread issues under)

In case your case will get resolved, please delete your comment. Or, at the very least update it to say resolved. This can assist customers that still need assistance get the eye they want. Thank you!

Please observe: We will’t assist you to until you provide us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be shown far left of the top bar - alternatively, you'll be able to see your case ID in the e-mail or text you receive upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended as a consequence of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and provide related info when prompted to take action.

● Withdrawal Danger may be triggered by quite a few reasons. Danger control is extraordinarily essential. Please notice that we will only aid you if we deem your case to be authentic, if in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we now have processes in place to stop this.

Our staff works extremely arduous to resolve these points as quickly as attainable and some instances can take time to resolve however please take into account the rationale for that is to ensure you, our users, are protected.

Instances replied by our mods are already in the escalation process. A longer wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please chorus from leaving a number of messages on this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries reminiscent of financial institution transfers or buying crypto with credit score/debit playing cards.

● Notice: It may possibly take as much as a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you experience points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our agents will attempt our greatest to assist you with the offboarding.

5. Buying and selling system and different account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you do not comply with this process and your comment may be removed. Following the format helps us classify and determine the problems, escalate them to our relevant departments and get everybody’s issues resolved. Spamming the feed is unfair to different users and will end in a ban.