Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please understand that for the security and the privacy of our users, we do not ask for, or otherwise present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do word any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone quantity, select your difficulty from the choices, if your situation wasn’t answered click on ‘unresolved’ and sort ‘human’ to work together with our stay help group, then click on ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in sensitive matters, or providing mistaken info will lead to the comment being removed.

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Methods to publish about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Provide a description of your challenge (we’ve included a number of widespread problems under)

In case your case will get resolved, please delete your remark. Or, at the least replace it to say resolved. It will help users that still need help get the eye they need. Thank you!

Please notice: We will’t provide help to until you provide us with a legitimate case ID. Customers with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be shown far left of the highest bar - alternatively, you'll be able to see your case ID in the e mail or text you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended because of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and supply relevant info when prompted to take action.

● Withdrawal Danger may be triggered by a variety of causes. Danger control is extremely essential. Please notice that we will solely assist you to if we deem your case to be reliable, when you've got attempted to hack an account and request for unsuspension, you'll be unsuccessful as we now have processes in place to stop this.

Our workforce works extraordinarily exhausting to resolve these issues as soon as attainable and a few instances can take time to resolve but please consider the rationale for that is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation process. A longer wait after escalation = our workforce is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please chorus from leaving a number of messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries resembling financial institution transfers or buying crypto with credit/debit playing cards.

● Notice: It will probably take as much as several working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you expertise points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our greatest to assist you with the offboarding.

5. Buying and selling system and different account points

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your remark could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to other users and will end in a ban.