Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our customers, we don't ask for, or otherwise present account-specific info on Reddit. Please understand our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e mail or telephone quantity, choose your problem from the choices, if your situation wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our reside help staff, then click on ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians as long as their inquiry is a basic one, nevertheless trying to interact in delicate issues, or offering fallacious info will result in the remark being removed.

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Find out how to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be valid earlier than posting)
2. Present an outline of your situation (we’ve included a couple of widespread issues under)

If your case gets resolved, please delete your comment. Or, a minimum of update it to say resolved. It will help users that still need assistance get the attention they need. Thank you!

Please observe: We will’t aid you until you provide us with a legitimate case ID. Users with Binance US instances should check with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the top bar - alternatively, you'll be able to see your case ID in the e-mail or textual content you receive upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended as a consequence of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our staff and supply related info when prompted to take action.

● Withdrawal Danger may be triggered by quite a lot of causes. Danger control is extremely necessary. Please notice that we will only provide help to if we deem your case to be professional, when you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we have now processes in place to stop this.

Our group works extremely onerous to resolve these issues as soon as potential and some instances can take time to resolve however please be mindful the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation process. An extended wait after escalation = our staff is working onerous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please chorus from leaving a number of messages in this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries akin to financial institution transfers or buying crypto with credit/debit playing cards.

● Word: It will possibly take as much as a number of working days for the cash to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In case you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our greatest to assist you with the offboarding.

5. Buying and selling system and different account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Another issues

Please comply with the format said above, your case cannot be escalated if you do not comply with this course of and your comment could also be eliminated. Following the format helps us classify and determine the issues, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to other customers and can end in a ban.