Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privateness of our users, we don't ask for, or in any other case present account-specific info on Reddit. Please understand our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to help you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e-mail or telephone number, choose your situation from the choices, in case your situation wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help workforce, then click ‘okay’ to proceed.

Do not hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in delicate matters, or offering flawed info will result in the comment being eliminated.

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The right way to submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Present an outline of your problem (we’ve included a number of widespread problems under)

If your case gets resolved, please delete your comment. Or, at the least replace it to say resolved. This can help customers that still need assistance get the attention they want. Thank you!

Please word: We will’t provide help to until you present us with a legitimate case ID. Users with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be shown far left of the top bar - alternatively, you possibly can see your case ID in the e-mail or text you obtain upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended because of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our staff and provide related info when prompted to take action.

● Withdrawal Danger could be triggered by a lot of causes. Danger management is extraordinarily essential. Please notice that we will only enable you to if we deem your case to be reputable, if in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we've got processes in place to stop this.

Our workforce works extraordinarily exhausting to resolve these points as soon as potential and some instances can take time to resolve but please consider the rationale for this is to ensure you, our users, are protected.

Instances replied by our mods are already within the escalation process. A longer wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you instantly in the chat.

Please refrain from leaving a number of messages on this thread if your case has already been escalated.

2. Safety points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries similar to financial institution transfers or shopping for crypto with credit/debit cards.

● Observe: It could actually take as much as a number of working days for the cash to be credited to your accounts. You can find more FAQ here

4. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. Should you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our agents will attempt our greatest to help you with the offboarding.

5. Trading system and different account issues

● Spot, margin & futures buying and selling

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other points

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your comment may be eliminated. Following the format helps us classify and determine the issues, escalate them to our related departments and get everyone’s problems resolved. Spamming the feed is unfair to different customers and can end in a ban.