Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our users, we don't ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone number, choose your challenge from the choices, if your difficulty wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our stay help group, then click ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in delicate matters, or offering flawed info will result in the remark being eliminated.

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The right way to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please guarantee your case ID continues to be valid earlier than posting)
2. Provide a description of your concern (we’ve included a couple of widespread issues under)

If your case will get resolved, please delete your remark. Or, no less than replace it to say resolved. This can assist users that still need help get the attention they need. Thank you!

Please observe: We will’t provide help to until you present us with a legitimate case ID. Customers with Binance US instances should seek advice from r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID shall be proven far left of the highest bar - alternatively, you possibly can see your case ID within the e mail or text you obtain upon initiating the chat.

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Widespread issues & solutions

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended as a consequence of danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and provide relevant info when prompted to take action.

● Withdrawal Danger may be triggered by numerous causes. Danger management is extraordinarily necessary. Please word that we will only provide help to if we deem your case to be professional, when you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we now have processes in place to stop this.

Our workforce works extraordinarily arduous to resolve these issues as soon as attainable and a few instances can take time to resolve but please have in mind the rationale for that is to make sure you, our customers, are protected.

Instances replied by our mods are already within the escalation process. An extended wait after escalation = our group is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly within the chat.

Please chorus from leaving multiple messages on this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to reach in your bank / Binance account.

● Includes intermediaries resembling bank transfers or buying crypto with credit score/debit playing cards.

● Observe: It will probably take up to a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you experience points with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our best to assist you with the offboarding.

5. Buying and selling system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Some other points

Please comply with the format said above, your case cannot be escalated if you don't comply with this course of and your comment could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to other customers and will end in a ban.