Binance Visa credit card | Transaction refund

Hey there, I started utilizing the Binance Visa Card last yr and was amazed by their supply. I collected all through the months a nice little amount of rewards.

Now, last month I bought some presents from an internet store, and despatched them back as they weren't what we have been in search of. I paid by way of PayPal, the place Binance was behind, hence the Binance visa card acquired charged for it. The web shop acquired my return and refunded me, PayPal confirmed all nice.

Until at present, once I realized that a number of my refunds never arrived at my Binance card. So I wrote their help, they usually confirmed that for every return / refund I've to file in a request with them, every time a refund happens, I have to ship them PayPal confirmations of the refund and from the web shop.

I now did it for all transactions in question, amounting to just about 800$. I don't understand (1) why I've to request a refund with them, and it isn't carried out routinely as with every different credit card? This is actually killing the client experience. And if I might haven't recognized, I might have misplaced that money.

Moreover, (2) I'm stunned that this is not brazenly communicated on their T&Cs. The only thing I found mentions a timespan to attend - which is ok - however not receiving the cash is sort of another thing. That is nowhere talked about, and I acquired it confirmed by their help, which surprises me so much. Binance can be the one preserving my money for goods I returned...

u/Binance: What are you planning to enhance this example? Why is this even a state of affairs? This shouldn't be something that a consumer has to rely on. It's business commonplace that refunds are routinely allocated. How can I be certain that all refunds are processed appropriately? I filed in all instances with the client agent.

@.all: This is really a purpose to ditch the cardboard for me. Anybody had comparable experience? How did you handle it? What was the result? Why hasn't this turn into extra of a public discussion? Is it just me having this problem?