Binance won’t let me to withdraw?

Hey! So I’m a complete novice in all of this, but finally after so many years I’m ready to invest. Had Binance account for 2 years, but when I try to withdraw it gives me only one option “ZEN.COM”. It’s annoying but I registered there, submitted my documents and made a selfie. At first it said verification successful but later “verification failed”. So I am verified on Binance, but can’t get verified on the service that does withdrawals to my bank account. What should I do in this situation? Been already dealing with it for a week and lost a lot of money because I can’t invest without checking the “withdrawal” process.