Can't verify my address

my friend tried to get his verification done on binance after regestering (EU) or binance.com but his streetname is a very long streetname and in his government document it even gets cut off to str. instead of street. etc. and uses alot of characters like é or ì. And even when he copy pasted his address directly from the government document he still gets rejected does anyone know how to check if your address is being put in correctly?