Can't withdraw or transfer money to my P2P wallet

I just tried to send some USDT to a friend and it says "Withdrawls have been temporarily disabled due to risk control". And then tried to do P2P and I got an error saying "We have identified suspicious activity on your account and disabled withdrawls to protect your funds. Please contact our support". I have no idea how this happened or what to do to solve it, I spoke with support and got nothing, still waiting on an answer but the ticket says more than 6 hours wait period. My Case ID #75159398 Please if you have any information kindly share.