Coinbase and Bitcoin wallet gone… help. Anyone else?

I had just logged in yesterday to check my balance and everything was fine. I use two factor auth, and have complex passwords. I try to log in today and it had kicked me out of the app entirely and asked me to loggin. I reset my password and it asked me to reupload my id. I followed the prompts and finally could login only to discover my entire portfolio was gone. It acted like I was a new account holder and had no memory of my bank account, my purchases, nothing. Of course this immediately sent me into a panic and I attempted to contact them, which from what I’ve read here and all over the Internet - is virtually impossible. I have no idea what to do moving forward. It wasn’t an insane amount of money or anything, I usually avg $800-1k+ depending on the day and market but I work a shit job for very little pay so that money means life and death if I had an emergency and had to withdrawal it. It appears others have experienced this recently if anyone has any suggestions. Should I contact a lawyer? SEC? Is it pointless? And I just going to have to eat that money? I was so excited about finally being able to get into the crypto world but now I’m just gutted. Yuck.