There were about $ 200,000 in positions on my Bitfinex account, including several margin positions that I cannot close or withdraw due to the account blocking, which I myself requested.
When I asked bitfinex support to unfreeze account, the support requested notarial documents, which I immediately sent them on 09 September 2021, and since then they "carry out the due diligence procedure" and do not answer my requests about how much time they need more.
I understand that the due diligence takes a reasonable amount of time, but more than TWO MONTH have passed, and they have not completed the process and not even consider it necessary to inform when this process will be completed.
I want to repeat - we are talking about notarial documents, any checks, if desired, are carried out within a few days, not months.
During these two months my deposit decreased by almost $ 30,000, imagine my feelings.
I am not asking you to feel sorry for me, I am asking you, Friends, to help me draw the attention of the administration of the Bitfinex exchange to the terrible attitude of some of their support staff towards their loyal customers.
For you, one repost, comment, message is another plus in karma, but for me there is a real hope that at last they will pay attention to my question.
Please support my post in the Bitfinex group - https://www.reddit.com/r/bitfinex/comments/r5z98r/community_please_help_200_000_are_still_frozen/?utm_source=share&utm_medium=ios_app&utm_name=iossmf
Best regards Vice President Association Bitcoin Russia Artur Alekseev
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