Concerns about Ledn

I have used them several times for modest loans and I have always paid them and promptly received my collateral back. About 5 months ago I used them again and all seemed well. The?they started asking questions about the origination address of the utxo’s I sent as collateral. They said it was routine compliance. By the way, I’ve always bought from swan, cashapp,PayPal etc. I did do a few p2p out of curiosity also. Friday they suspended my loan and I cannot pay it back to receive my collateral back. Anyone hear of this before? I have a video call with support on Monday, but honestly I am freaking out a bit.