critical account creation problem

i have a essential drawback with the brand new opening of an account in binance; a long time in the past i had created an account with my id card, but i lost e-mail and all info related to this account

now if you need to open a brand new account with the same id, you tell me that i have already got a verified account

what i have to know, is it attainable someway to get well the previous account as it accommodates my private knowledge, or if it is potential to delete it, monitoring it with my id card, because i am still

thanks