Do Binance Customer Supports and Account specialists even know about blockchain and Crypto?

My account received suspended from withdrawal and I tried to unravel it.
I'm making an attempt three days and dropping hope now.
They're even asking for username for blockchain transaction they usually don’t even know find out how to verify blockchain.
I feel like they are hiring low value staff and utilizing bot for account checking.
We have now to face them for unlocking our onerous working money.
I am actually lost my thoughts right now
I'm positive they gained’t let me withdraw even I attempt to close my account
They may maintain asking ineffective and bizarre query with out permitting withdrawl.