Fair warning about Cobo

Cobo recently discontinued its hardware wallet, the "Vault". They stated that, as development is also discontinued, users who recently purchased the Vault are entitled to a refund.

This is where things get fucky.

They require you to dox your Gmail account. Then they require you to enter a bunch of your personal information that wasn't required in the first place to buy a Vault (e.g. your phone number).

I messaged them and requested that I provide just the basic details to demonstrate my entitlement to the refund, but they suggested that they did not understand my request. Then they sent me a separate form, not from Google Forms, and it was written in mandarin. I used Google Translate to complete the form, providing them with just the information required to demonstrate that I purchased their product and am entitled to a refund, but this was three weeks ago and I haven't heard back.

Oh, and they require you to provide a "Tron" address for the refund.

In short, they have stopped communicating with me and have not been responsive to my requests for an update on my refund claim.

There is something seriously fishy going on with this company and I urge people to be careful in dealing with them.

If anyone's been successful getting a refund, let me know!

https://cobo.com/