It's been almost 3 weeks since I withdrew a Fiat amount through SEPA to my bank account and still I haven't received any money. In the transaction history the transaction is marked as succesful with an exclamation mark poionting out that it may take 1-2 business days for the fund to arrive at my bank account.
I made an appeal and binance sent me an automated message saying this:
"Hello,
We have reviewed your appeal application carefully, and we are unable to process your fiat withdrawal purchase due to withdraw order failed.
Transaction Details as follow:
OrderID: XXXXXXXXXXXXXX
Currency: EUR
Amount: XXXXXXX
Transaction Date: 2021-05-20 11:47:22(UTC)
If you did not initiate this operation, please contact Binance Customer Service immediately. https://www.binance.com/en/support
Binance Team
Automated message. Please do not reply."
Since the withraw order has failed, how come my money hasn't been sent back to my binance balance.
Also, I tried to make an new appeal but binance doesn't let me do so.
Can anyone please help?
Thanks in advance
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