For the love of god, do NOT use Binance Authenticator and the facial recognition features.

I use the Binance Authenticator for 2fa and also turned on facial recognition somewhere even though i rarely use it.

Now somehow, out of the blue, my Binance Authenticator got reset. I didnt do anything. It just kicked me out and asked me to link everything again. So now i cant access my Binance account.

So i tried login in and reset 2fa. Answered some security questions and next step was facial recognition. This is where i got stuck. It just wouldn’t recognize me. Ive tried different types of lighting and everything but everytime it asks me to do an action(blinking, nodding) it immediately says failed. Almost as if nothing registers.

So i opened up a chat with support and this caused me more headache than everything before this.

I explained everything but they just dont seem to understand and eg kept referring to Google Authenticator even though i said plenty of times it was Binance Authenticator. Finally i verified my identity after making 2 videos, several selfies and pictures of my passport.

They told me it was fixed. It was not. Meanwhile 6 hours had gone by.

I had to explain everything again. Make more videos and photos. Had to upload it multiple times because they kept asking me for it.

Now they tell me i had to wait 6-12 hours. Its been more than that and still no answer.

Meanwhile there are trades i have to make and im still wasting time because of their shitty software and customer support.

Im missing out on alot of money at the moment. I will definitely make a complaint after this.