Identity Verification review failed??

I've moved to Australia therefore I need to reset my kyc so I can convert my identity from UK to Australia and withdraw AUD$ so I went to reset it, added my UK passport and detailed selfie. After 2 days, I've received an email saying it failed with a cryptic "documents did not meet the requirements". I've been told I've reached the maximum number of appeals (this is my first time doing this) and that I need to contact customer serivce, for which I see no option to do literally anywhere, just useless FAQs. I need to withdraw AUD$ within 2 days to pay my rent and it's seeming less and less likely. Help, Binanace AU!