is bybit having liquidity issues? withdrawals are not being processed

Has anyone else had substantial funds (high 7 figs) frozen on Bybit for weeks/months with no clear resolution?

For context, we're a small professional trading firm. We've been active in crypto for years, regularly deal with exchanges and counterparties, and are very familiar with KYC/AML reviews. This isn't our first compliance request and we're not talking about a new retail account with unexplained activity.

Bybit has restricted access to a significant balance and we've gone through repeated requests for information, provided documentation, explained the transactions, and repeatedly asked what exactly remains outstanding.

The frustrating part is that there still doesn't seem to be a clear answer to some very basic questions like

- What exactly needs to happen for the restriction to be lifted?\

- On what legal/compliance basis can funds remain frozen indefinitely if the customer is cooperating?

- how can a compliance request take 4 months to get solved?

The part that is starting to concern us more is whether this is really just a compliance issue.

We obviously have no evidence that Bybit has financial or liquidity problems, and we're not claiming that they do. But when a major exchange holds a substantial customer balance for a prolonged period without providing a clear path to withdrawal, we wonder if it's another FTX like scenario.

Are other users experiencing unusual withdrawal restrictions recently? how did you move forward? we are trying to understand whether our case is genuinely isolated or whether something broader is happening at Bybit.