Is my whole money gone?

So I tried to Reset security on my account because google Authentication wasn't available and after 2 month this comes up.

( Sorry, we couldn't reset the Google Authentication on your account for the following reason(s):
Based on our Terms of Service and internal policy, this payment method is currently not available to you. Kindly note that you are still able to use other forms of payment methods or our partners to complete your crypto purchase. We deeply apologise for any inconvenience caused

Please make the necessary changes and try again.)

So what is this mean? what is the necessary changes? what should I do?