Lost More Than 20K USD and Still Haven't Received Any USDC from Binance Together Initiative

I lost all my money 20,676 USD (snapshot at 2025-10-09 23:59 (UTC)) in the crypto crash on October 10-11. I nonetheless haven't acquired a single dollar from the Together Initiative program launched by Binance, although I met all the requirements.

First, I waited 10 days to see if any funds would arrive, as a result of it was mentioned that there is perhaps a delay because of heavy workload. Then, since I didn't receive any funds, I contacted the client help on Binance website twice about this problem. Within the first dialog on October 20, 2025: I used to be advised that “your request will probably be evaluated and you will receive a reply by e-mail inside 7 days”. I waited 7 days however no e-mail arrived. Subsequently, I initiated a second dialog on October 28, 2025: I was advised that “your request was rejected”. No cause was given. Though I said that I met all of the circumstances, the difficulty was coated up and the problem remained unresolved.

I FOUND THE REASON. As a result of Binance's liquidity failure, the liquidation was achieved at a very low margin degree (0.7) than it should have been (1.1 - 1), which falsely prevents me from qualifying for the Together Initiative's loss ratio requirement:

• My liquidation loss appeared low because Binance liquidated my margin account at a margin degree of 0.7, which is considerably decrease than the margin degree between 1.1 and 1, where liquidation ought to happen. Subsequently, with 28.36% loss ratio, I fell under the Together Initiative's minimum requirement of 30% loss ratio. THIS IS BINANCE'S LIQUIDITY FAILURE. If it had liquidated when the margin degree was between 1.1 and 1 as it SHOULD be, that is, if it had liquidated to pay off all my margin debt, my actual loss fee would have been 40.26%. SO, MY ACTUAL LOSS RATIO IS 40.26%. Binance please think about my actual loss ratio, I meet this loss ratio condition, please kindly make the appropriate choice. I offered the detailed calculation under:
  • Complete debt in my margin account was 8,324.7 USDT.
  • Liquidation ought to start when the margin degree drops under 1.1, i.e. when my complete belongings drop under 9,157.17 USDT (eight,324.7 USDT * 1.1).
  • If liquidation was accomplished between 1.1 and 1 margin ranges, my loss price can be as follows: eight,324.7 USDT / 20,676 USDT = 40.26%, assuming liquidation amount was equal to my complete debt.
  • As I present within the "Liquidation Historical past" screenshot hooked up under, liquidation began late at 1.064 margin degree (my complete belongings at this degree have been 8,860.06 USDT). Liquidation began, however on account of Binance's liquidity failure, the whole liquidation occurred at a a lot decrease margin degree on average: 0.7 (5,865.51 USDT / 8,324.7 USDT = zero.7). The amount of liquidation was a lot decrease (5,865.51 USDT) when it ought to have been all debt. The remaining debt was cleared at noon of the identical day. So, the false loss ratio was: 5,865.51 USDT / 20,676 USDT = 28.36%.
  • My precise loss ratio is 40.26% and subsequently I meet all circumstances including the loss ratio condition. Binance please take this into consideration.

I've been buying and selling on Binance for years, I've traded with giant funds, and I've personally seen the care and safety Binance provides to its customers.

However this time I personally suffered a critical loss of cash, and I believed that Binance would offer some help, and I used to be right. They launched a program referred to as Collectively Initiative.

I noticed that I met the circumstances, I was glad. But days went by, and despite dropping 20,676 USD, not even 1 dollar got here in. I was dissatisfied, and once I contacted the client help, they tried to shut the matter through the use of the identical repetitive cliché phrases. I felt helpless and nugatory.

For years, I've trusted Binance, which manages billions of dollars of money, to say right here that I will compensate you for a few of your lost money as goodwill, after which not offer you any cash afterwards regardless that I meet the circumstances, hurts my trust in Binance. 20,676 USD I lost was a big portion of my financial savings. Binance, please stand behind this system you began and do the correct factor. Please kindly compensate a few of the cash I lost, as I am qualifying in this Together Initiative program. Don't injury the reliability of Binance change I have trusted for years.

I meet all Binance Together Initiative requirements, right here is proof:

• Binance Collectively Initiative requirements:
  • First requirement: Users who incurred pressured liquidation losses across Futures and Margin buying and selling from 2025-10-10 00:00 to 2025-10-11 23:59 (UTC)
  • Second requirement: Complete liquidation loss amount: At the very least $50 equal
  • Third requirement: Complete liquidation losses characterize at the least 30% (loss ratio) of the consumer’s general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC)
  • Fourth requirement: Users who acquired compensation usually are not eligible for this initiative
• Proof that I meet the requirements:
  • For the primary requirement - Between 2025-10-10 22:20 and 22:25 minutes (UTC), pressured liquidation happened on my margin account. All DOGS tokens I had have been bought to pay off debts.
  • For the second and third necessities - As I discussed above, in the course of the liquidation, Binance bought my DOGS tokens at a a lot lower cost (0.7 margin degree) than it ought to have, 5,865.51 USD of the debts have been paid, my account confirmed a unfavourable stability, and then my stability was cleared at midday of the identical day. Subsequently, my liquidation loss appeared decrease. Nevertheless, I should have a liquidation loss of 8,324.7 USDT, which is my margin debt, and this makes the loss ratio 40.26%. My complete liquidation loss (eight,324.7 USDT) / My general internet belongings based mostly on the snapshot taken at 2025-10-09 23:59 (UTC) (20,676 USDT) = My loss ratio (40.26%).
  • For the fourth requirement - I didn't get any compensation.

In conclusion of the above statements, I meet all of the circumstances within the Collectively Initiative goodwill program. There might have been an anomaly because of liquidity failure, however I am entitled to be paid on this program as I meet the circumstances. Please Binance, do the fitting thing, give right to those who rightfully deserve it, I trust you. 20,676 USD I lost that day was a large portion of my financial savings.

Please kindly give me what I am entitled to from the Collectively Initiative plan as a gesture of goodwill. Even if there have been anomalies, I consider that Binance will all the time provide belief to its users and will not depart them alone.

Thank you.

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