My account is blocked

I acquired an e mail telling me to confirm my account. I used to be stunned as I hadn't logged in to my account for more than 6 months.

Encouraged by your message that "it wouldn't take me more than two minutes to confirm it", I made a decision to take action. I took a photograph of my passport, uploaded it, crammed within the brief questionnaire, and once I received to the verification of my house tackle, he asked me for a financial institution statement or an electricity or fuel invoice, or the census certificates. I send them the bank assertion they usually inform me that it's no good, that they need my tackle in it. I ship them a mobile phone invoice, no good, the census registration certificates, no good either... their response is that it needs to be at most 3 months previous. The problem is that I stay in a rented home, and the electrical energy and fuel are paid by my landlord, and the bank statements do not present my private tackle, I have despatched them a document with my bank particulars and handle, they usually inform me that it is no good, that the last movements made have to be proven. Once I ship them my census certificates, they say that it is no good additionally as a result of it is dated June 2022. The issue is that, within the country where I reside, there isn't any embassy, and it takes 1 to 3 months to get this document. So I find myself with blocked money (not an excessive amount of, thankfully) that I can neither transfer nor withdraw. I've spent greater than an hour preventing over the chat with two brokers and there has been no method they will clear up anything, they say that these are requirements of the European Union.

Any answer? Or do I lose my money?

I will undoubtedly delete my Binance account if I discover a answer, what a disappointment.