My Kraken account has been restricted for 10 days now! Kraken displays the message:
“Restricted services – Some services on your Kraken account are currently unavailable. Please check your emails for updates.”
As a result, I am currently unable to withdraw my own funds to my own bank account.
I have contacted Kraken repeatedly and have also submitted a formal complaint. However, I have not received a clear explanation for the restriction, a concrete timetable for resolving it, or an effective method of accessing and withdrawing my funds, my EUR balance.
When attempting to withdraw funds, Kraken displays that there are “no assets available for withdrawal”, despite my EUR funds being shown in my account. I also messaged r/KrakenSupport directly yesterday. NO REPLY. The software might be good, but this system and this support is disastrous. How is anyone supposed to keep entrusting their money and their assets to them??? Can anyone help me out?
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