PAXFUL FROZEN MY ACCOUNT ALMOST 60 DAYS AND 4500$ WORTH BTC HELD

u/Martha_Paxful

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hi martha/PAXFUL OFFICIAL . please i need your help to solve my problem.

My user on paxful is BTC_Arabia

4500$ Worth funds are in my account and i cannot take out or use it for trading.

on 24 March i received email that my account has been frozen and under review by compliance team and i will receive a email once review is completed, also i seen on terms that Frozen account will be restored after certain of time or after warning if any mistake we did in terms of rule violation.

Today 5 June while i am write it to you. its almost 70 Days and still i have same message that its frozen. please help me to resolve it. i don't know even what TOC is breached . please fix my account

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Hi, BTC_Arabia

Your account has been frozen due to a terms of service (“TOS”) violation. Specifically for The account didn't pass compliance review.

Please contact us to resolve this violation and unfreeze your account. As a reminder, having your account frozen constitutes a warning. Multiple warnings will lead to your account being suspended.

During that period, you can't:

Withdraw your funds

Conduct trades on Paxful.