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Scammed on Binance and they're doing nothing about it

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by COINS NEWS 93 Views

It's gonna be a long one with hopefully a TL;DR at the bottom. Also sorry if im phrasing badly or in a horrible way, English isn't my first language.

Ok so I've been on crypto for many years, since 2017 or so, and trading it has always been easy since I was studying in EU and I could immediately withdraw to my bank account. However, I graduated and moved back to my homecountry in the middle east and there's absolutely no support towards cryptocurrency so the only way to trade it here is through P2P or some shady website with massive fees.

Anyways, I acculmulated 45k+ USDT and I wanted to cashout, and the safest way is on binance P2P since it's the biggest website here in the middle east and a lot of people use it regularly. And the main way we trade is through P2P here and our communications mostly are through Whatsapp so all my convos are going to be there.

I look up the "Trusted Merchants" and start sending them requests to no avail, as they are all not responding within time. Until I reach this guy, and I start up the convo (in whatsapp) with him (paraphrased from arabic) "Hi, I've opened an order to sell you USDT" and the guy goes there to cancel the order and sends me another link of paying 45k+ USDT to his account, now yes, I realized he closed it but thought it's simpler and faster this way maybe? Like there's no way a "trusted merchant" on one of the biggest crypto websites scams me right?

Anyways I pay him and send him screenshot of the payment going through to his account and the guy says "let me check" and goes to send me a screenshot of his Spot Profile having $1.89 worth of BNB in it saying "I didn't receive anything". My first thought goes into telling him "wait did you send me a link to the same account?", I was pretty sure it was his account that I read and paid. So I double check again in my payment history to see that I actually sent him the amount and i did. so I look up in our convo to click on the link that he sent to double check it was his account and... the message was EDITED into "Okay, please open up an order"....

I try bit with him and he starts to deny everything, that he never sent me a link before, he doesn't recognize the link (I opened my internet history and posted the link that he edited out) and that now that I am trying to scam him.

After that I headed immediately to the customer support and contacted them with everything that happened and they at the end they told me this:

"rest assured, we have taken proper measures and froze his available assets so he can refund you"

"If he/she doesn't refund you in 7 days, please make sure to start a new chat and provide the agent with our case id case ID XXXXXXXXX, so we can follow your case and move forward with it to help you with the assets, we will elevate the case so our higher up team can give us an alternative solution"

So I tell that guy what the customer support tells me about freezing his assets and having a week to cooperate and pay me and he responds with "You really wanna scam me?! Unfreeze my right account now" and i tell him that he has a week and he goes "Customer support will see that I have done nothing wrong and unfreeze my account"

I talked to the customer support some time after that I am taking Legal action and they encouraged me to do that and provide them with all paperwork that happens.

Fast forward 1 week, I contact customer support and in TLDR they told me "Please take matters into legal authority and once all is set we will take proper action" and I lost it right there, like, I was promised a week and you'd do something and all you did was telling me what I already am doing? So the customer support escalates it to another higher up, and the higher up asks for every evidence that i have and they took their time to translate as the messages were in Arabic. Ending up saying "Okay we see the bigger picture, the guy is a bad actor and i assure you we see that you are the victim here, but we cannot do anything about it until legal action is taken" leaving me with absolutely 0 help.

and the more annoying part is that the "Frozen assets" is not the scammers Trading account or his overall account as I can literally see his profile in P2P list of sellers and his money is changing every couple days, and when i ask customer support about it they respond to me with "He's a trusted seller we can't freeze his trading profile"... Really? even after telling me a minute ago that I was the victim here and you see the scam that happened?

Now as for legal matter, I went immediately (1st day the scam happened) for the Cyber Crime which is a part of police workforce in our country and they told me since the Scam had already happened then your option is heading to prosecute him, which is why i hired a lawyer. And it will take up anywhere between 6-24 months to finish our case and by that time... most likely ETFs are approved and bullrun is nearing the end leaving me with absolutely 0 profits and on top of delaying the paying debts that i own.

TL;DR: "Trusted merchant" scams me through Binance > Customer support promises that they froze his assets and will take action if he doesn't cooperate within a week > Week passes > Customer support tells me to go take legal action against him and provide them with papers > customer support takes a deeper look into our entire conversation that happened and concluded that the guy was scammer but can't just send me the money back without law enforcements > The guy is still trading P2P as "Trusted Merchant" despite his "Frozen assets" and scam > Legal action needs 6-24 months.

I'm at a complete loss, i have no idea what to do i legit can't sleep at all, case is costing money and that guy is most likely gonna use my money to hire a lawyer against me while i have to take out a loan.

I feel utterly defeated and helpless in this situation, i don't know i dont know

submitted by /u/magnusq8
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