terrible binance service

my pal made a transaction with me by means of binance pay to send me $400, we entered the mail, confirmed the transaction and oops, the transaction went to an unknown binance pay, once we asked the help service, they didn't reply us, the system saw binance pay and we did nothing obliged, they despatched a letter to the consumer who acquired the funds with a request to return the funds, however there shall be no freezing of the deposit or any sanctions, that's, binance wrote "good day, can you come back the funds? no? okay, nothing will occur to you" and that's it, the binance system had a glitch, binance doesn't acknowledge errors and very lazily tries to return our funds I anticipate the question, no, the mail was right, otherwise the transaction would not have gone by way of, particularly within the binance pey menu it isn't potential to enter any letters, and should you insert binance pey numbers in the mail area, the transaction won't go through, perhaps the mail was simply comparable and you by accident sent to someone's mail? no, in the transfer history it's clearly indicated where the funds are despatched, to the email/binance pay/pay ai di/telephone number and it is clearly written there that the transaction was made to the pay ai di of a person unknown to us