Ticket 1269144, 556756, 456255: binance.com account will shut down in 48 hours and withdrawel is locked out due to broken facial recognition system please help

Update: binance.com case id: Case ID #72403777

USA: Ticket 1269144, 556756, 456255

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thank you thank you thank you. please escalate.

facial recognition fails, which has failed for 5+ months.

I submitted a video request as well but didnt get a ticket #. I am devistated

"Withdrawal function temporarily suspendedYour account withdrawal has been disabled due to abnormal activity on your account. Please check the withdrawal records on your Binance account and submit facial information. If it was not you, please cancel your withdrawal request and contact us immediately."

"Service notice
Please withdraw all your funds within the next 48 hours, failing which your account will be locked indefinitely and offboarded.
Your account will close in 45 hours, 53 minutes and 53 seconds."