Binance deactivates account, refuses to elaborate

It is truthful to notice that up until this level, I've not had numerous damaging interactions with Binance, their customer support is often pretty top quality and the representatives attempt their greatest to help.

Nevertheless, I have just lately acquired an e mail from the service, by which they notified me that my account is being deactivated for violation of the Terms of Use and that I ought to withdraw my funds inside the subsequent week. I've executed a good quantity of research into the aforementioned phrases and was assured that no matter they thought I violated was either a misunderstanding or only a mistake that might be defined. After checking the Terms of Use again and making sure I've carried out nothing that could possibly be deemed as a violation, I contacted Buyer help with the hope that they might make clear what was it that I have achieved to have my account deactivated.

As you might have guessed by the title of this submit, contacting help did not assist my state of affairs in the slightest. After hours of making an attempt to negotiate a deeper look into the difficulty, kindly asking to at the least tell me what I have violated, and being transferred to three totally different agents, all I might get them to say was "our system flagged you because you've gotten violated our Phrases of Use" and "withdraw your funds". Even Binance's personal website states that if the Terms of Use are considered violated one can contact help for assistance with resolving the difficulty.

For sure that this has upset me. As talked about before, I have not had many issues with Binance previous to this, I like the app and the customer service is often on level. I, subsequently, was significantly disillusioned that the service that I have grown keen on has devolved to the purpose where a buyer that has used the app for years can't discover out the rationale their account is being deactivated and has to resort to writing a publish on Reddit to complain. Binance has many substitutes which might be just nearly as good and this entire factor is just a slight inconvenience if you take a look at it that approach, nevertheless, it does not make sense to me that the app that in any other case has such great customer service so blatantly refuses to elaborate or assist repair the difficulty that would easily be a mistake.