Ticket Case ID: 74586299
Context:
You probably guessed it, I live in the US. I was using Binance.com before there even was a binance.US. Jan 2021 I get the notification that I am a US resident, my account will be closed, need to withdrawal all my funds, blah blah blah. Kinda annoying, but no big deal.
A few months ago, I needed to see my trade history from last year. I contact Binance.US support, they say they can't help me because Binance.COM and binance.US are different entities. So I go to Binance.com and ask for access to my trade history, and they straight up stop answering me as soon as I asked. Radio silence.
Fast forward to right now I'm on a chat with Binance.com support, and they are repeating the same information after every response. "We are unable to assist you with this because you account has already been deactivated." And they say they can't reactivate an account from an unsupported country (the US).
This sounds like a lawsuit waiting to happen, does it not? All I need is the CSV of my trade history from last year. Why is this impossible to receive? Why are they able to withhold my financial history from me? I can't be the first person this has happened to. Any ideas here?
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