I opened a Binance US account earlier this year. It took 2 months to get verified which was very frustrating to begin with. Once verified, I deposited $10,000 USD to fund my account and bought some Crypto
A few weeks ago I randomly got a notification on my phone saying "your sale has been completed" and it showed that I sold $5000 worth of Zilliqa which was very confusing because I never sold my Zilliqa. I haven't done anything with my Binance account, I barely check it I'm just buying and holding crypto long term
It showed the $5000 in my USD wallet so just repurchased the same Crypto
About a week later the same thing thing happened. This was getting annoying and I didn't want to keep dealing with this issue so I decided to transfer my Crypto to my Crypto.com wallet. Binance wouldn't let me transfer my Crypto so I tried to transfer USD to my bank account, I tried both ACH and wire transfer and it wouldn't let me do that either. Every time I was getting an error message about account security even though my account is fully verified
Tonight I got a notification showing that my sale of $5000 of Cardano is complete. I never asked to sell my Cardano. Except this time my Binance USD wallet shows a balance of $0.00 and now my Cardano is gone and $5000 from the sale of the Cardano (which I never I approved of) is missing. This is beyond frustrating
Binance team please figure out what is going on with my account and where my $5000 went
My original support ticket that I submitted several weeks ago is #1370656 and the new ticket # I just submitted is #1443560
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