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I signed up with Swapnex.io and sent an initial deposit of USDT TRC20 to test the transaction which went through quickly. Thereafter I sent a much larger sum, however I did not realize that the original address was still displayed, and I sent the second amount to the same address. It was verified on the hash. It has not shown up on my account in Swapnex, and I understand that one must always send to a new address. I am not getting a clear answer about how these funds can be recovered.
Unless specified otherwise, some platforms tend to issue a new address per transaction. Always, consult the behaviour of a platform's address issuance prior to submitting transactions.
You should contact the platform's support and inquire if your funds can be retrieved.
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