COINBASE Blocked my account and has Stolen my funds over £10,000

I have been a coinbase customer since 2016, using the platform only to buy cryptocurrency. I have done nothing illegal or against their T&C's yet they have decided to block my account, without reason, without appeal and without access to my funds.

On May 10th I was initially alerted to a problem with my account when I tried to purchase cryptocurrency but was met with a banner telling me my account is under review.

​

Initial notification

I didn't think much of this, assumed it was standard periodic protocol but on May 12th, 2 days after, I could not log into my account.

​

Unable to login

This is when I started to worry that something weird is happening. I called their Customer Service team daily to find out what's happening to my account but was constantly told that "It is with our review team who only respond via email". Eventually, after a few days a Customer Service rep said that I had been sent an email requesting KYC. However, I had NOT received this email. I emailed their customer service team with pictures of my passport (uncomfortably but desperately so, in order to retrieve my funds).

I made a complaint that I had not received this email, that I had a very difficult time unable to speak to anyone or reach them via email as they were mostly non-reply addresses.

Last of this series of events was an email stating that

https://preview.redd.it/e4xp23uf7g4b1.jpg?738&format=pjpg&auto=webp&s=1515a58681db4de850dc1bad7dde812e49a4b496

This action by Coinbase is completely unjust, I have not done anything wrong. I have followed all instructions and happy to adhere to any requests made. To unjustly ban me, without any explanation and keep my funds is illegal. I have over £10,000 worth of Cryptocurrency there that I want to retrieve.

Is there anyone who can help?

*Edit - Case numbers provided to me by Coinbase Customer Support u/coinbasesupport:

Case #15512924

Case #15598693

Case #15500520

Case #15533422

*NEW EDIT 2* - I want to address, reiterate and make some clarifications in response to some of the comments made. I have Never violated the T&C's. I've only used Coinbase to purchase cryptocurrency and to withdraw into a hardware wallet address.

My KYC would not have expired, I signed up using my passport which is valid.

I completely understand why some have jumped at the assumption of illegal activities here based on my username and appreciation of XMR, but that is completely false. I've only ever purchased XMR on Kraken, for a short period of time in 2017 (completely legal). I have never used crypto to purchase any goods/services online, let alone anything illegal, ever. There is no association of XMR addresses and anything illegal at all, ever, with Coinbase or outside of Coinbase. I have never received cryptocurrency from anyone either.

I have already opened a case with the UK Financial Ombudsman Service on the day after the final email reply, 25th May.

Coinbase have blocked me for no apparent reason. I have no access to my funds. I have done nothing wrong here. I made this thread to draw attention to my unjust case and hopefully have it looked at by Coinbase instead of them completely ignoring me. I'm open to the idea that this is a mistake by them and they can take another look at it in order to help me retrieve access to my account/funds.