I have posted before and it was pointed out I failed to provided more information. My initial posts here were short and sweet due to anger mixed with let’s say a few beverages.
Here’s the brief overview.
I sent a few thousand dollars worth of BTC to CEX.IO with the view of cashing it out through them to my bank account. Something I have done several times before over the past three years with my CEX.IO account. The BTC was in lieu of a payment that was due to me and I needed the USD equivalent.
I do believe in BTC as a long term investment, but I also have a business to run, so now and again I use BTC to accept payments which I need to cash out.
My account has been verified since I opened the account three years ago. There was one final stage that I was told was not required if you are transferring less than 10k a day. An amount I wouldn’t reach in 6 months never mind a day. So I carried on believing my account was verified to the extent I required.
Then upon depositing my last transfer I found out I couldn’t withdraw. Fiat or crypto, my requests to transfer were all rejected. I then contacted customer support, it took several days to get an answer and the answer was my account was suspended until I completed advanced verification. This is the step they clearly state is not required, and although they say they emailed me prior to depositing this transfer I did not received anything.
After supplying multiple documents confirming my details they were still unsatisfied. They wanted documents proving why I signed in from a country other than my registered address. A weird request considering I have worked overseas the entire time I have had an account and never had an issue. So even after providing multiple more documents confirming everything they requested I failed advanced verification. At this point they said they would send my balance to me. They have not.
They accepted money to an account that they knew I could not withdraw from. They deceived me into believing I could withdraw and trade freely when it clearly wasn’t the case. They have now done nothing to resolve this and many others have reached out saying they are in the same situation.
So if you believe this is fair then by all means sign up and have a great time being defrauded. If you value your assets then stay away from these thieves. If you have anything with them right now then withdraw it all while you can.
Contrary to their claims they are not registered or regulated anywhere that will leave you with any real recourse should you encounter any issues.
Want to stay up to date and hear more of the blatant fraud they are committing join us here: r/cexiofraud
FYI I have heard all the not your keys, etc and now I am now fully aware, just looking to try and educate others that may not be aware.
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