How to verify POA,or docs needed for POA, I've tried all my bank account docs but isn't giving in

Whats up fam,so I'm q crypto bro I've used binance for 2 years now,so the last 2 weeks i went to withdraw my small funds from binance but they have been asking for a POA verification,i submitted all my docs i had ,e.g financial institution statements however it hasn't undergo, ought to i simply delete the account