Made a transaction in p2p but did not receive payment appeal also not working

I sold 100$ worth of crypto to a p2p ad now he sent me the receipt screenshot knowing that he made the transaction i released the crypto but unfortunately my account's app is under maintenance at that time now went it started working again i checked my balance right away but to my surprise the last transaction i did in p2p did not reflect now im contacting the person i had transactions with still not responding till now then when i decided to make an appeal an error shows up saying that i made too many appeals for that transaction when i haven't made any yet. What do i do now?