My funds are still being held hostage by Binance...

This is an update to my original post.

Basically there’s a problem with some XRP blocks height and that’s why different deposits did not reach their recipient accounts, mine being one of them. And that’s why you cannot withdraw XRP from Binance yet.

Binance support says that there’s a team working on the problem alongside a team of XRP project guys, and I want to believe it’s true, but why there’s nowhere to check the status of this problem? I need to ask support and all they say is to keep waiting, extending even more the estimated time of the problem being resolved.

It seems increíble to me that Binance being this big can’t assume a temporary “loss” and credit their respective coins to each account, if Binance is 100% sure the problem will be solved, then why not make the right decision for your clients and give them their respective coins and wait for the problem to be resolved to get your money back?

My money has been stuck for a week now, and on top of that the market entered a red state (downward trend, for now at least), I’d love to ask Binance if they are going to compensate the loss I have in XRP because of them having my money stuck, but you already know the answer. (I think it’s worth mentioning that I intended to swap the XRP for another coin as soon as it landed on my account)

This is unacceptable for an exchange this big!

Case ID: #79456603