SEPA Deposit Lost

On 25th November I’ve despatched a large EUR SEPA transfer from Revolut to Binance. I’ve carried out this several occasions earlier than and the quantity appeared in my Binance account within 24h. This time, after 7 days, the deposit has not been credited but.

I’ve contacted buyer help however they seem fairly incompetent / useless. They hold giving me common solutions like wait, however they will’t tell me for a way lengthy. At one point, one of the agents informed me that the deposit did not arrive and that I should provide transaction info with a purpose to have the cost returned. How are you going to return it if it did not arrive? 12h later, another agent picks up and says it was a confusion and the deposit truly arrived.

I’ve additionally tried the attraction perform which obtained rejected after 48h with the advice to contact help by way of reside chat.

Has anybody else experienced this?